App / Mobile
h885 collects and uses your information only to operate your account, process transactions through Nagad, Upay, or Bank Transfer, and keep your session secure across mobile and desktop. What we collect, why we collect it, and how long we keep it — this page covers all of that clearly, without fine print buried at the bottom.
When you open an account with us, we collect the details you submit during registration — your name, email address, and contact number. When you make a transaction through Nagad, Upay, or Bank Transfer, our system logs the transaction reference, amount, and wallet identifier so we can match your deposit or withdrawal to your account record. We do not store full payment credentials on our platform; those remain with the payment processor. We also collect standard technical data: your device type, browser version, IP address, and session timestamps. This helps us keep your account accessible from your phone without asking you to log in repeatedly when you return. If you contact our support team, that conversation is recorded and linked to your account for quality and continuity purposes. We do not sell your personal data to third parties. Data may be shared with payment processors like Nagad, Upay, or Bank Transfer strictly to complete your requested transaction. Any access to or use of this platform is subject to your local law and the eligible regions we serve. If your jurisdiction restricts this type of service, this policy does not override that restriction.
This policy covers all personal data h885 handles directly. It does not extend to third-party sites, linked payment portals, or services outside our platform. Understanding the boundary helps you know exactly which actions fall under our responsibility.
Any data you submit when creating or updating your h885 account — name, contact details, login credentials — falls fully within this policy. We manage that data and you can request a review of it at any time through your account settings.
Payment references tied to Nagad, Upay, or Bank Transfer transactions are logged in your account history. The payment processor's own policy governs how they handle your wallet data at their end — our policy covers only what lands in your h885 account record.
Pages you visit within h885, games you open in the lobby, and session duration are recorded as activity data. This data is used for account security, session continuity on mobile, and improving how the lobby loads for returning users.
Links or services that take you outside h885 — including external payment portals or game studio pages — are governed by those parties' own privacy terms. We have no control over data collected outside our platform, and this policy does not cover those interactions.
You have practical options when it comes to your personal data held by h885. You can request a copy of the information we hold on you at any time by contacting our support team through the channels published on the site. If any detail — such as your registered contact number or name — is incorrect, you can ask us to correct it, and we will update the record once your identity is confirmed through your account login. You can also request that we delete your data where no legal or account-continuity obligation prevents us from doing so. Where deletion is not possible — for example, because a transaction record is needed for financial reconciliation — we will explain the reason clearly. All requests are handled through our published support routes; we do not accept data requests through unofficial channels. Response time depends on the nature of the request and volume; we will acknowledge receipt and keep you informed through your registered contact.
Log into your account and open the account details section to see the information we hold. For a full data export, contact support through the published route and quote your registered email address.
If your registered name, phone number, or email address is wrong, submit a correction request to support. We confirm your identity against your login before making any change to your profile.
For questions about how a specific piece of data is used — including transaction references tied to Nagad or Bank Transfer — reach out through our live chat or email support. Quote your account ID in the subject line.
You can ask us to remove your personal data when you close your account and have no pending transactions. We process the request in line with our retention rules and confirm the outcome in writing to your registered contact.
If you have a question about this privacy policy or want to exercise any of the rights described above, use the contact routes published on h885. We handle policy-related queries separately from general account support to make sure they reach the right team.
Open the live chat widget from any page on h885 and select the account or privacy topic. Quote your registered email so our team can pull up your record without asking you to repeat details.
Send your privacy or data request to the support email address listed in the Contact section of this site. Include your account ID and a brief description of your request so we can route it to the right team promptly.
The Help Centre on h885 includes published articles on data requests, account closure and transaction records. Check there first — many common questions about what data we hold and how to update it are answered in the published articles.
h885 applies account-level security measures to protect the personal information stored in your profile. Your session on mobile uses the same protection as desktop — data in transit is encrypted and your account session is tied to your login credentials, not your device alone. We review our data handling practices when regulations or platform changes require it.
We use cookies to keep your session active when you return to the lobby on mobile, remember your preferred language setting, and record which pages you visited. You can adjust cookie preferences through your browser settings, though some account functions depend on session cookies to work correctly.
Your login credentials are stored in encrypted form. We do not store Nagad, Upay, or Bank Transfer credentials on our side — those stay with your chosen payment provider. If you suspect unauthorised access to your account, contact support immediately through the live chat route.
We keep your account data for as long as your account is active and for the period required by financial record-keeping obligations after closure. Transaction records tied to Nagad, Upay, or Bank Transfer payments are retained to support dispute resolution. After the retention period, data is deleted from active systems.
When we update this privacy policy, the revised version is published on this page with a clear note at the top. We recommend checking this page periodically if your account is active. Continued use of h885 after an update is published means the updated terms apply to your account.
These are questions we hear most often about how h885 handles account data, what gets stored when you transact, and how to act on your rights under this policy.
We collect your name, email address, phone number, and any details you enter during account setup. We also log your device type and IP address for session management. We do not collect more than what is needed to operate your account and process your transactions.
We share only the transaction reference and wallet identifier needed to process your specific payment. We do not share your full account profile with payment providers. Each provider handles that shared data under their own privacy terms, which are separate from this policy.
Yes. Contact support through live chat or email to submit a deletion request. If a legal retention obligation applies — for example, a completed transaction record — we will explain what can and cannot be deleted and why, and confirm the outcome to your registered contact.
Session cookies keep you logged in as you move between pages in the lobby on mobile. Without them, you would need to log in again every time you switch sections. You can disable non-essential cookies in your browser settings, but session cookies are needed for account continuity.
Log into your account and check the profile settings page first — some fields are editable directly. If the field you need to correct is locked, contact support, confirm your identity through your login details, and we will update the record once verification is complete.
This policy applies to all accounts registered with h885, regardless of location. However, access to and use of this platform depends on your local law and eligible regions. If your jurisdiction restricts this type of service, this policy does not override that restriction or create any entitlement to access.